Refund Policy

We are committed to providing exceptional visa consultation services with complete transparency. This refund policy outlines the terms and conditions governing refund requests for our services.

Refund Eligibility

We offer refunds under the following circumstances:

Duplicate Payments

If you have been inadvertently charged multiple times for the same service due to technical or processing errors on our part.

Service Delivery Failure

If we are unable to commence or complete your visa application processing due to circumstances within our control or operational errors.

Pre-Processing Cancellation

If you choose to cancel your application before we have initiated the processing phase and no work has been undertaken on your behalf.

Non-Refundable Circumstances

Please note that refunds will not be provided in the following situations:

Embassy/Consulate Decision: Visa rejection or refusal by the relevant embassy, consulate, or immigration authority.
Applications in Progress: Cases where your application has been officially submitted to the relevant authorities or is currently under review.
Client-Related Issues: Applications affected by incorrect, incomplete, or misleading information provided by the applicant.
Third-Party Fees: Government fees, embassy charges, or other third-party costs that have been paid on your behalf.

Refund Request Process

Submission Requirements

All refund requests must be submitted in writing via email to info@flightnest.co.uk.
Requests must be made within seven (7) calendar days of the original payment date.
Please include your transaction reference number, payment details, and reason for the refund request.

Processing Timeline

Refund requests will be reviewed and processed within 7-10 business days from the date of receipt.
Approved refunds will be credited to the original payment method used for the transaction.
You will receive email confirmation once the refund has been processed.

Important Notes

Refund amounts may be subject to applicable processing fees charged by payment providers.
Partial refunds may apply depending on the stage of service completion.
This policy is subject to applicable consumer protection laws in the United Kingdom.

Contact Information

For refund requests, inquiries, or clarification regarding this policy, please contact us:

Email: info@flightnest.co.uk

Phone: +44 7380 406155

Website: https://flightnest.co.uk

This refund policy is effective as of the date of publication and may be updated periodically. Please review the most current version on our website.

Privacy Policy

Effective Date: January 14, 2026

Introduction

This Privacy Policy governs how FlightNest ("we," "us," or "our") collects, processes, utilizes, and protects your personal information when you access our website or engage our visa consultation services. This policy also outlines your data protection rights and describes our compliance with applicable privacy legislation.

By accessing our services, you acknowledge and consent to the information practices described in this policy.

1. Interpretation and Definitions

Interpretation

Capitalized terms used throughout this policy have specific meanings as defined below. These definitions apply regardless of whether the terms appear in singular or plural form.

Definitions

Account: A unique user profile established to facilitate access to our services
Company: FlightNest, the data controller for the purposes of this policy
Cookies: Small data files stored on your computing device that retain browsing preferences and activity
Country: The United Kingdom, our primary jurisdiction of operation
Device: Any internet-capable equipment including smartphones, tablets, computers, or similar technology
Personal Data: Any information relating to an identified or identifiable natural person
Service: Our comprehensive visa consultation and application assistance services
Service Provider: Third-party organizations that process data on our behalf under contractual arrangements
Usage Data: Information automatically collected regarding your interaction with our services
Website: Our online platform accessible at https://flightnest.co.uk
You/Your: The individual user or the legal entity you represent when using our services

2. Categories of Personal Data Collected

Primary Personal Information

Complete legal name as appears on official documentation
Primary and alternative email addresses
Contact telephone numbers
Passport and other government-issued identification details
Nationality, citizenship status, and international travel history
Financial and billing information for payment processing

Usage and Technical Data

Usage Data is automatically generated during your interaction with our services. This encompasses your device's Internet Protocol (IP) address, browser type and version, pages accessed, session duration, unique device identifiers, and additional diagnostic information. For mobile device users, we may additionally collect device model specifications, operating system version, mobile browser type, and unique device identifiers for service optimization purposes.

3. Tracking Technologies and Cookie Implementation

We employ cookies and similar tracking mechanisms to enhance user experience, analyze service utilization, and optimize website functionality.

Cookie Classifications

Strictly Necessary Cookies: Enable fundamental website operations and secure authentication processes
Functional Cookies: Preserve user preferences and customization settings
Performance Cookies: Generate analytics data to assess website usage patterns and optimize performance
Targeting Cookies: (where applicable) Monitor user engagement for marketing and advertising optimization

Users may configure browser settings to decline cookies; however, this may limit certain website functionalities.

4. Lawful Basis and Purposes for Data Processing

We process your personal data for the following purposes:

Facilitating visa application preparation and submission procedures
Maintaining communication regarding service requests and updates
Processing payments and generating financial documentation
Enhancing website functionality and service quality
Ensuring compliance with legal and regulatory requirements
Implementing fraud prevention and security measures
Providing customer support and resolving inquiries

5. Data Sharing and International Transfers

Third-Party Processing: Your information may be processed at FlightNest facilities or by authorized partners globally. Data transfers outside your jurisdiction are conducted with appropriate safeguards and security protocols.

Corporate Transactions: In the event of merger, acquisition, or asset transfer, your Personal Data may be transferred to the acquiring entity. We will provide advance notification before your data becomes subject to alternative privacy policies.

Legal Disclosure: We may disclose personal information when legally required or when necessary to protect our rights, property, or user safety, or to comply with judicial proceedings, court orders, or legal processes.

6. Data Security Measures

We implement industry-standard security protocols to protect your personal information. However, no method of electronic transmission or storage can guarantee absolute security, and we cannot ensure complete protection against all potential security breaches.

7. Protection of Minor's Privacy

Our services are not designed for or directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information and terminate the associated account.

8. Data Retention and Your Rights

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. You may have certain rights regarding your personal data, including:

Right to access and obtain copies of your data
Right to rectify inaccurate or incomplete information
Right to erasure under certain circumstances
Right to restrict processing
Right to data portability
Right to object to processing

To exercise these rights, please contact us using the information provided below.

9. Policy Modifications

We reserve the right to modify this Privacy Policy periodically. Material changes will be communicated through prominent website notices or direct email notification. The "Effective Date" at the top of this policy indicates the most recent revision. We encourage regular review of this policy to stay informed of our privacy practices.

10. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@flightnest.co.uk

Website: https://flightnest.co.uk

This Privacy Policy represents our commitment to protecting your personal information and maintaining transparency in our data practices.